Privacy Policy

1. Data Controller

The data controller for this website is Expert Mode, operating at Radnička cesta 80, 10000 Zagreb, Croatia. For data protection inquiries, contact us at info@expert-mode-info.com or by telephone at +385 1 444 4396.

2. What Data We Collect

We collect personal data only when you voluntarily provide it through our contact form. This data includes your name, email address, telephone number (optional), association name (optional), and the content of your message. We do not collect sensitive personal data. We do not build user profiles or track individual behavior.

3. How We Use Your Data

Data submitted through our contact form is used solely to respond to your inquiry and to communicate with you regarding the consultation services you have expressed interest in. We do not use your contact data for marketing purposes unless you have separately and explicitly consented to this. We do not sell, share, or transfer your personal data to third parties outside of what is strictly necessary to deliver our services.

4. Legal Basis for Processing

Processing of data submitted through the contact form is based on your consent as provided at the time of submission (Article 6(1)(a) of the General Data Protection Regulation). You may withdraw this consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Data Retention

Contact form submissions are retained for a period of two years from the date of submission, or for the duration of any consultation relationship, whichever is longer. After this period, data is deleted unless legal obligations require longer retention. We review retained data periodically and delete it when there is no further legitimate purpose for its retention.

6. Cookies and Tracking

This website uses cookies. Necessary cookies are used to maintain basic website functionality and to store your cookie consent preference. Optional analytics and marketing cookies are only set with your explicit consent. For detailed information about the cookies used on this site, please see our Cookie Policy.

7. Your Rights Under GDPR

As a data subject under the General Data Protection Regulation (EU 2016/679), you have the following rights with respect to your personal data held by us:

• The right to access the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure of your data in certain circumstances
• The right to restriction of processing in certain circumstances
• The right to data portability in a structured, machine-readable format
• The right to object to processing based on legitimate interests
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at info@expert-mode-info.com. We will respond within 30 days.

8. Right to Lodge a Complaint

You have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP) if you believe that the processing of your personal data violates applicable data protection law. AZOP can be reached at www.azop.hr.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption. Access to personal data submitted through the contact form is restricted to personnel with a legitimate need to process it in connection with responding to inquiries.

10. Third-Party Services

This website uses Google Fonts and Font Awesome for typography and icons. These services may set cookies or collect data as described in their respective privacy policies. We use Google Maps to display our office location. This functionality may involve data transfer to Google. When you interact with the embedded map, Google's privacy policy applies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. We encourage you to review this page periodically. Continued use of this website after changes constitutes acceptance of the updated policy.

12. Contact

For any questions regarding this Privacy Policy or our data practices, contact us at info@expert-mode-info.com or Radnička cesta 80, 10000 Zagreb, Croatia.